Customer Relation Officer (CRO)

About The Role

We are looking for a proactive and customer-focused Customer Relation Officer (CRO) to manage client interactions, ensure high levels of customer satisfaction, and support business growth. The ideal candidate will act as a key point of contact between the company and its customers, maintaining strong relationships and delivering excellent service.

Key Responsibilities

• check_circleHandle customer inquiries and provide timely support
• check_circleMaintain strong relationships with clients and ensure satisfaction
• check_circleCoordinate with internal teams to resolve customer issues efficiently
• check_circleFollow up with customers regarding services and feedback
• check_circleAssist in managing customer records and communication logs
• check_circleSupport sales and marketing activities through client interaction
• check_circleEnsure professional communication across all channels

What We're Looking For

• verifiedBachelor’s degree in Business, Marketing, or related field
• verified1–2 years of experience in customer service or related roles
• verifiedStrong communication and interpersonal skills
• verifiedProblem-solving and multitasking abilities
• verifiedExperience in the diagnostic/healthcare sector is a plus
• verifiedAbility to handle customer queries professionally and efficiently